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Why Do Our Customers Choose Us?

What are our Core Values?

  • We will be hard working, dynamic and enthusiastic
  • We will go the extra mile
  • We will be honest and vendor independent
  • We will be flexible, agile and easy to work with
  • We will not over promise and under deliver
  • We will be prepared to walk away from a requirement that we are not 100% certain that we can deliver to the highest of standards

Our ultimate ambition with all of our customers is to be viewed as an extension of their own internal IT teams and their go-to partner of choice. We achieve this by very closely aligning our key personnel with our customers and ensuring that we put enormous energy, effort and enthusiasm into understanding their priorities, challenges and business goals.

We are vendor independent and will only ever position the very best available technology that meets our customers core business requirements, objectives and budgets. We will not compromise our integrity by working with manufacturers who insist on revenue spend targets and marketing rebates for financial gain.

Our goal is to innovate and grow our business while maintaining a 100% customer retention rate!

Our customers are not just an account code and a bunch of contacts on a CRM system, we take time to get to know our customers personally, we conduct quarterly business reviews, weekly technical project calls, we promote multiple points of touch from sales, technical and back office. We truly embrace open cloud hosted systems so we are always available anywhere.

By working in partnership with our customers we help them make the most informed and appropriate technology decisions and assist them in negotiating with the manufacturers to ensure the highest discounts on new CAPEX and OPEX initiatives.

In a recent customer satisfaction questionnaire 100% of our polled customer respondents said that they would be happy to recommend us to a colleague or associate. This is testament to our approach of constantly reviewing why our customers choose to buy from us and how we can continually improve our service levels.

 

About iSys Data Solutions

What's Our Approach?